ZUBAIDAH, R.; ROHMAH, E.; TIYODANTO, I. J. HUBUNGAN HANDLING COMPLAINT (PENANGANAN KELUHAN) DENGAN LOYALITAS PASIEN BPJS RAWAT JALAN DI RUMAH SAKIT ISLAM SITI HAJAR SIDOARJO TAHUN 2024 . EZRA SCIENCE BULLETIN, [S. l.], v. 3, n. 1, p. 55–62, 2025. DOI: 10.58526/ezrasciencebulletin.v3i1.209. Disponível em: https://ezra.krabulletin.com/index.php/ezrascibin/article/view/209. Acesso em: 8 oct. 2026.