FIRMAN, A.; ASTORO, A. B. ANALISIS PRIORITAS PENINGKATAN MUTU PELAYANAN RAWAT INAP MENGGUNAKAN SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). EZRA SCIENCE BULLETIN, [S. l.], v. 4, n. 1, p. 419–441, 2026. DOI: 10.58526/ezrasciencebulletin.v4i1.566. Disponível em: https://ezra.krabulletin.com/index.php/ezrascibin/article/view/566. Acesso em: 26 may. 2026.